VIDEOS & BLOGS
“Your price is too high!” - Dealing with Veterinary Cost Complaints
Fee complaints are one of the most challenging criticisms in veterinary practice. Try these strategies and tips on handling price complaints to address client concerns and maintain positive relationships.
Are You Giving These Three Types of Feedback?
A lack of appropriate feedback leads to failure. Here are the three types of feedback you need to give to succeed.
Giving Negative Employee Feedback: How to tell a team member they’re underperforming
If you own or manage a veterinary clinic, chances are you’ve encountered an employee who was once outstanding and has recently started to slip or a new team member who isn’t pulling their weight or meeting expectations. You know they need to change but aren’t sure how to proceed.