Dr. Ernie Ward and Beckie Mossor, MPA, RVT, have co-hosted their award-winning weekly veterinary podcast since 2016.
Each week, they “tackle the toughest topics in veterinary medicine,” highlighting controversial issues and trending news, introducing veterinary key opinion leaders and provocateurs, and offering solutions to the myriad challenges facing the veterinary profession.
Latest Podcast
Latest Podcast Episodes - Click to Listen
National Veterinary Receptionist Week April 24-30, 2022
Happy National Veterinary Receptionist Week! This week we celebrate the incredible veterinary receptionists that make our lives so much better! April 24-30, 2022
Hosts Dr. Ernie Ward and Beckie Mossor, RVT share the many reasons that veterinary receptionist are integral - and essential - members of the veterinary healthcare team.
Veterinary receptionists are the initial, and often final, point of contact for pet parents in a veterinary clinic, answer medical and pet care questions, and handle a host of challenging client interactions - Let's Show Veterinary Receptionists the Love They Deserve!
Our hosts discuss the evolving terminology of veterinary receptionists, including customer service representatives (CSR's) and Dr. Ward's own "Client Coordinators."
They share why front desk turnover rates may be affecting a clinic's growth, and why low wages and benefits may be a part of the problem. Roles, responsibilities, and training are also covered in this dynamic conversation.
Viewfinders, we hope you'll find this podcast inspiring and encourage you to celebrate your veterinary receptionists this April!
For more information, visit https://www.veterinaryreceptionistweek.com
Happy National Veterinary Receptionist Week!
This week we are honoring the often unsung heroes of a veterinary clinic, the veterinary receptionists or CSRs!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT have a “Conversation of Celebration” detailing the many amazing and inspiring abilities of the support staff that allow vets and vet techs to be their best!
Dr. Ward Ability marvels at how veterinary receptionists are able to recognize pets by their family’s cars! He also explains how receptionists/CSRs CSRs represent the clinic personality, mission, and standards and are integral to client loyalty. He also explains why we need to train and pay our receptionists better.
Beckie shares her recent experiences taking both her sister’s and her own dog the vet and how a receptionist really made her feel welcome.
Dr. Ward shares why he believes our receptionists are so essential to a successful client experience because “they own:”
The client’s first impression
The first smile
The first “Hello”
Are asked the first question
The last goodbye
The client’s last question
Provide the last reminder
Viewfinders, this week we hope you’ll take time to celebrate and recognize your clinic’s “Jack or Jill of All Trades.” Our veterinary receptionist are true multitaskers and multi-disciplinarians. Every day, they deal with conflict management, sometimes serve as grief counselors, and are responsible for emergency triage. All while answering phones, billing out, scheduling, and fetching meds - ALL WITH A SMILE! I’m exhausted reading this!
Viewfinders, let us know how you’re celebrating National Veterinary Receptionist Week!
Welcome to this spine-chilling episode of “The Veterinary Viewfinder!” This week, Dr. Ernie Ward and registered veterinary technician Beckie Mosser dive into the eerie world of (allegedly) haunted veterinary clinics. With Halloween around the corner, we’re exploring the paranormal tales that have left many veterinary teams wondering if they’re truly alone during those late-night shifts.
From shadowy figures seen after-hours to strange, unexplained noises echoing through clinic halls, our colleagues across the country—and beyond—have shared their supernatural experiences. These ghostly tales range from curious spirits seemingly checking in on patients to spooky apparitions that might make even the bravest veterinarian shiver. Join us as we delve into these mysterious occurrences that some veterinary teams encounter, especially during Halloween.
This episode isn’t just for thrill-seekers; it’s a look at how these supernatural events can “shape” the “spirit” of teams working in veterinary practices, strengthening their “chains” as staff members share their creepy experiences. Whether you’re a skeptic or a believer, this episode will have you hooked—and maybe a little spooked! Tune in for a ghostly good time as Ernie and Beckie tackle one of the most “spirited” topics we’ve ever covered on “The Veterinary Viewfinder.”