Dr. Ernie Ward and Beckie Mossor, MPA, RVT, have co-hosted their award-winning weekly veterinary podcast since 2016.

Each week, they “tackle the toughest topics in veterinary medicine,” highlighting controversial issues and trending news, introducing veterinary key opinion leaders and provocateurs, and offering solutions to the myriad challenges facing the veterinary profession.

 

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Colorado Prop 129 Explained: Animal Law Expert Breaks Down New VPA Role
Colorado Prop 129 Explained: Animal Law Expert Breaks Down New VPA Role

In this episode of “The Veterinary Viewfinder,” hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, discuss Colorado's groundbreaking Proposition 129, which officially establishes the role of Veterinary Professional Associates (VPAs). Renowned animal law attorney Mark Cushing, a leading voice in shaping veterinary legal frameworks around the U.S., joins the conversation.  

Proposition 129 introduces VPAs, a new position aimed at expanding the scope of veterinary teams. Mark Cushing shares his perspectives on Prop 129 as he is driving between law conferences to break down the specifics of this legislation, dispel common misconceptions, and explain its implications for clinics, clients, and the future of veterinary care. From addressing workforce shortages to potential challenges in implementation, this episode unpacks it all. 

Whether you’re a clinic owner, credentialed veterinary technician, or a curious veterinary industry professional, this discussion offers valuable insights into how this legislation could influence veterinary practice nationwide. Tune in to learn what Prop 129 really means for veterinary teams and how it might shape the future of the profession. 

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Latest Podcast Episodes - Click to Listen

Dr. Ernie Ward Dr. Ernie Ward

Are We Confusing Our Clients? Baffling Invoices, Exam Room Jargon, & Inconsistent Recommendations in Veterinary Practice

Are we inadvertently confusing our clients by using vague terms and acronyms on our invoices? What about unclear communication in the exam room? Do different veterinarians recommend different drugs or preventives, leaving support staff to decipher? This week we tackle a constellation of confusing communications in veterinary practice.

Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin by discussing a Mother’s Day dilemma in which Dr. Ward’s mom was utterly confused - and upset - by her dentist’s invoice. A medical term with our context led to almost losing a client and certainly sparked some neighborhood complaining.

The pair share tips on avoiding invoice and written communication misunderstandings, why plain language wins in the exam room, and the importance of having unified product and protocol recommendations in your practice.

Viewfinders, we believe this is another topic that occurs much more frequently than we wished. Beckie sums it up by explaining why “Yes” or “No” is rarely a good answer from clients and how we can learn from “comical communications” and misunderstandings to become better communicators.

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