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Dec 18, 2024

Clinic Cliques and Holiday Cheer: How to Foster Inclusion This Season

Dec 18, 2024

The holidays are here, but not all the cheer makes its way into the workplace. This week on “The Veterinary Viewfinder,” hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle a sensitive yet often overlooked issue: exclusion during the festive season.

Imagine this: a colleague brings invitations for a holiday gathering, handing them out in full view of someone who’s not invited. For veterinary team members already feeling left out, these moments can cut deep and damage workplace morale. Dr. Ward and Beckie dive into the tricky dynamics of managing social interactions within clinics. From addressing cliques to deciding if management should intervene, they explore how to foster inclusivity and harmony—especially during the holiday season.

The episode also covers related dilemmas of exchanging holiday cards and gifts and participating in external parties and events. Beckie and Dr. Ward share real-world examples of workplace exclusion, highlighting how subtle behaviors can escalate into significant morale and team problems.

Join this insightful discussion to ensure the holidays bring joy, not drama, to your clinic. Don’t miss practical advice for navigating these seasonal challenges and creating a culture of respect and inclusion.

Dec 18, 2024

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Dr. Ernie Ward 1/3/24 Dr. Ernie Ward 1/3/24

Will Veterinary AI Replace or Augment Telemedicine?

Happy New Year, Viewfinders! On January 1, 2024, the first fully VCPR-compliant remote diagnosis and written prescription in the state of California was performed. But is it too little too late? Will veterinary telemedicine be leapfrogged by AI-assisted telemedicine and beyond? This is one episode you’ll want to share with your colleagues!

Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, start the new year off with a bang as they discuss the recent changes in veterinary telemedicine and artificial intelligence.

Our hosts review the recent news of a virtual veterinary-client-patient-relationship (VCPR) being established in California and the potential impacts throughout the US. Both wonder if this move is too late to stop the emergence of AI-powered telemedicine and what AI-assisted veterinary care could be like in the next few years.

Dr. Ward shares why the Star Trek Enterprise only had one chief medical doctor, Bones, and what this may portend for AI veterinary care, along with how his daughter recently benefited from AI-assisted pharmacy care. He also revisits his earlier concerns when he served on the AVMA Telemedicine Committee about legal liability and responsibility when AI medicine makes an error.

Beckie argues that AI medicine is already pervasive and that the veterinary community is quickly diving into two opposing camps on its utilization. She also shares a story from her recent hospitalization of how AI medicine is changing patient care.

Viewfinders, this is an important topic that will shape the future of our profession. Please share your thoughts on our Facebook or Instagram pages or email us at veterinaryviewfinder@gmail.com

"If a machine, a Terminator, can learn the value of human life, maybe we can, too.” Terminator 2: Judgement Day

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Dr. Ernie Ward 11/1/23 Dr. Ernie Ward 11/1/23

Amazon Considers Offering Veterinary Telemedicine - What It Means for Veterinary Clinics and Team Members

Recently, Amazon announced it was considering offering veterinary telemedicine services to augment its position as a top pet supplies and pharmacy provider. This move would allow them to compete in veterinary telemedicine against competitors like Walmart, Chewy, etc. This week, we discuss the pros and cons and potential impacts this could have on independent veterinary clinics and the veterinary profession.

Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, review the recent news that Amazon was considering offering veterinary telemedicine. Beckie shares why this is no surprise and that there may be a silver lining for independent veterinary clinics.

Dr. Ward expresses his concerns along with several steps veterinary professionals should be taking to ensure continued success in the future.

Viewfinders, there’s much more to this issue than simply, “Oh brother, here’s another competitor!” We’d love to hear your thoughts and how you’re addressing this issue.