In this thought-provoking episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the complex topic of toxic leadership in veterinary practices. 

The duo delves into what truly constitutes a toxic boss versus a demanding or challenging manager, examining behaviors that range from a lack of self-awareness and inconsistent treatment to micromanagement and emotional abuse. 

The conversation unpacks how these negative traits can slowly erode team morale, lower job satisfaction, and ultimately impact patient care and client service. Listeners gain valuable insights on identifying red flags and understanding the subtle signs of a toxic workplace before the situation worsens. 

This episode also discusses practical approaches to address unhealthy dynamics, encouraging open communication and proactive measures to foster a supportive work environment. 

If you’re a veterinarian, vet tech, practice manager, or any support staff member concerned about workplace culture, this discussion offers essential strategies for self-advocacy and team improvement.

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, MPA, RVT, discuss how required continuing education (CE) content is selected for veterinary professionals. They delve into the changing landscape of vet conferences, where traditional academic excellence intersects with the modern impact of social media -- and dancing vets.  

The hosts investigate how influencer culture is transforming the selection of speakers and content, prompting crucial discussions about quality versus popularity. They address innovative CE formats, such as panel discussions, hands-on workshops, and even the possibilities of virtual reality, while warning against diminishing the educational rigor demanded by licensing boards. 

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, MPA, dive into the transformative world of veterinary mentorship with the inspiring founder of MentorVet, Dr. Addie Reinhard and Director of Learning and Development,  Mariel Hendricks, RVTg. 

MentorVet is tackling the profession’s toughest challenges—burnout, isolation, and career uncertainty—by providing evidence-based mentorship programs tailored for veterinarians, technicians, and other veterinary professionals.

Learn how MentorVet’s innovative peer support groups, mentorship matching, and mental health resources are making a tangible impact on well-being and career longevity. Whether you're an early-career vet, a seasoned practice manager, or a technician seeking guidance, this conversation will offer practical insights into navigating career stressors and thriving in veterinary medicine.

Dive into this week’s episode of “The Veterinary Viewfinder” with hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, as they tackle a pressing topic for young veterinary professionals: mental health accommodations in practice. In this episode, the duo explores how the Americans with Disabilities Act (ADA) applies to veterinary settings, offering practical insights for navigating stress and anxiety on the job. 

Dr. Ward shares a real-world example of a young vet struggling with “difficult clients,” sparking a discussion on what “reasonable accommodations” look like—think flexible schedules or quiet decompression spaces. 

Meanwhile, Beckie opens up about her husband’s PTSD accommodation—an hour-late start that balances his needs with workplace demands—showing how creative solutions can work in high-pressure environments. 

Together, they emphasize empathy, clear job descriptions, and proactive mental health support, urging young vets to advocate for themselves. 

Whether you’re a new associate or a vet tech facing burnout, this episode delivers actionable advice and a fresh perspective on thriving in vet med. Tune in to feel empowered, understood, and ready to shape a healthier workplace—because everyone’s mental health matters!

How Much Should Veterinary Teams Disclose to Clients?

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, tackle an often-overlooked but crucial topic: veterinary transparency. As clinics update treatment protocols, switch vaccine brands, or adjust pricing, the question arises—what do we need to disclose to clients, and when?  

The hosts explore the fine line between essential client communication and overwhelming details. Should clients be notified of a switch in vaccine manufacturers? What about pricing changes? And how do these transparency issues impact client trust and compliance? 

Drawing parallels to human medicine’s informed consent standards, Dr. Ward and Beckie discuss best practices for ensuring clients feel informed without creating unnecessary concerns.  

If you're a veterinarian, technician, or practice manager looking to improve client communication while maintaining efficiency, this episode is packed with actionable insights. Tune in to discover how your clinic can navigate these tough conversations with clarity and confidence!  

Veterinary professionals are often asked to take on extra responsibilities outside their original job descriptions. But when do these additional tasks justify a raise, a title change, or more recognition? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into this complex and sometimes controversial issue.

They discuss real-world scenarios where veterinary staff are expected to assemble furniture, manage inventory, or handle client callbacks—duties that may not align with their clinical roles. Should these added tasks be considered part of the job, or do they warrant compensation adjustments? 

The hosts explore how veterinary teams can advocate for fair pay, navigate difficult conversations with management, and ensure their contributions are recognized.

This insightful discussion is a must-listen for veterinarians, vet techs, practice managers, and anyone working in a veterinary practice looking to create a fair and motivated workplace. 

In this powerful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, sit down with Matt Krentz and Andy Bond, the co-founders of BestyBnB.com, a groundbreaking platform designed to protect pets when their owners face crises such as domestic violence, illness, or homelessness.

The discussion reveals shocking statistics—50% of people in crisis refuse lifesaving services because they can't bring their pets, and 70% of pets left behind suffer abuse or worse. Matt and Andy share how their innovative technology connects social service agencies with foster homes, ensuring pets stay safe and are reunited with their owners.

In this episode of “The Veterinary Viewfinder,” hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle the growing influence of AI tools like ChatGPT on veterinary diagnostics. With clients increasingly turning to AI for pet health advice, veterinarians are facing new challenges: handling clients who arrive with a list of recommended tests from ChatGPT and striking the right balance between over-testing and under-testing. The discussion highlights the importance of clear communication, trust-building, and the need for veterinarians to confidently guide clients through the diagnostic process. 

The hosts explore the parallels between human and veterinary medicine, citing studies on the overuse of diagnostic tests in healthcare and the financial pressures clients face. They emphasize the value of a thorough physical exam and the dangers of relying too heavily on technology, whether AI recommendations or a veterinarian’s dependence on excessive testing. Dr. Ward and Beckie also discuss the potential for ChatGPT/AI to create conflict in the exam room, as clients may demand specific tests without understanding the whole clinical picture. 

The episode concludes with practical advice for veterinarians: leverage AI for client education while prioritizing interpersonal communication and trust. By finding the "Goldilocks zone" of testing—neither too much nor too little—veterinarians can provide the best care while maintaining client confidence in an era of rapidly evolving technology.

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, tackle a hotly debated topic in veterinary medicine: professional appearance. 

While dress codes in the clinic have long sparked discussion, what about virtual or telemedicine visits? How should veterinary professionals present themselves in an online setting, and how does appearance tie into career growth, raises, and promotions?

Dr. Ward reflects on the controversy surrounding professional appearance standards—dating back to the 90s when he first advocated for structured dress codes. 

Beckie highlights the tension between self-expression and clinic expectations, particularly among veterinary technicians and support staff, emphasizing the importance of aligning personal and professional branding. They discuss the evolving landscape of veterinary professionalism, from tattoos and piercings to lab coats and scrubs, and how these factors influence client trust and workplace dynamics.

Whether you're navigating telehealth, preparing for an interview, or considering how your style impacts your career, this episode provides practical insights on balancing individuality with professional expectations. Tune in for a thoughtful conversation on presenting your best self while maintaining authenticity in veterinary medicine!

On this week’s episode of The Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome the remarkable Dr. Rick LeCouteur, a trailblazing veterinarian who has redefined what it means to make an impact after a successful veterinary career. Originally from Australia, Dr. LeCouteur’s journey spans continents and careers, from being a renowned veterinary neurosurgeon and neurologist to leading major veterinary conferences like NAVC (now VMX). Now, he’s forging a new path as a conservation advocate and children’s book author.

Listeners will hear Dr. LeCouteur share his inspiring story of reinvention, starting with his childhood in Australia, his career milestones in Canada, Colorado, and California, and the pivotal moments that led him to a fulfilling post-veterinary life. Whether you're a veterinary professional pondering your next chapter or seeking motivation to explore new passions, this episode offers invaluable insights into how one can leverage a veterinary background to leave a lasting global legacy.

This week on the Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome Gene O’Neill, CEO of the North American Veterinary Community (NAVC) and VMX, the world’s largest veterinary continuing education conference. Gene shares insights into the incredible efforts behind organizing VMX and what attendees can expect this year. #vmx #vmx2025

In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, discuss the challenges of starting a new year amid personal, professional, and global upheaval. 

From political controversies to natural disasters, the duo discusses how these events affect the veterinary community and share strategies to maintain positivity and mental well-being during trying times.

Reflecting on past discussions from January 2016 and 2020, Ernie and Beckie revisit the importance of resilience and self-care, emphasizing the need to recognize hardships, both for ourselves and those around us. 

They explore actionable ways to foster a supportive environment, embrace reflection, and engage meaningfully with others to navigate adversity.

This episode is a reminder that it’s okay to pause, take stock of your emotional well-being, and connect with those who might also be struggling. 

Tune in to hear how intentional conversations and small acts of kindness can inspire hope and fortify your resolve to face whatever challenges 2025 may bring. 

Don’t miss this engaging and uplifting conversation that keeps you grounded and focused.