What should you do if a competing vet clinic’s staff is rude when requesting records?
What happens when one veterinary clinic's personnel is rude or short with another? We’re talking about when you call for records, they are not happy about it - and let you know how they feel! This week, we are talking about the benefits and risks of informing another clinic of the behavior of their staff. And what about giving clients medical records? How do you handle that? This week, we discuss these topics and a whole lot more on The Veterinary Viewfinder!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, discuss all things medical records request on the episode. Dr. Ward begins with a scenario of a vet clinic receptionist who is repeatedly treated rudely when calling a nearby practice to request medical records. Should the clinic notify a manager or owner about the staff’s bad attitude? If so, how? And what can the clinic reasonably—and realistically—expect to happen next?
Beckie also shared a recent “medical records mixup” that left her frustrated, and our hosts discussed how to handle medical requests in general.
Viewfinders, this week’s podcast packs a powerful punch on several tough topics! And please leave us a review on Apple Podcasts so we can continue to reach more of our colleagues! Share your thoughts on this week’s episode on our Facebook or Instagram pages, @VeterinaryViewfinder, or email us at VeterinaryViewfinder@gmail.com
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